• info@aeropartsmarket.com

Refund & returns Policy

At Aeroparts Market, we aim to provide every customer with high-quality aircraft components, excellent service, and a smooth shopping experience. This Aeroparts Market Refund Policy outlines our rules, timelines, and conditions for returns, refunds, and replacements. Our goal is to make sure you feel secure when shopping with us worldwide.

Eligibility for Returns

We accept returns under specific conditions to maintain quality standards and ensure safety in aviation part handling.

 Items Eligible for Return

You may request a return if:

  • The wrong item was delivered

  • The part arrived damaged or defective

  • The part does not match the product description

  • You received an incomplete order

  • Your shipment was lost or misplaced during transit

Items Not Eligible for Return

Certain items cannot be returned due to safety, certification, or hygiene regulations:

  • Customized or special-order aviation parts

  • Electrical or electronic aircraft components that have been installed

  • Opened calibration-sensitive components

  • Clearance items marked “Final Sale”

If you’re unsure whether your part qualifies, contact our support team for clarification.

 Return Timeframe

To qualify for a return or replacement:

  • You must contact us within 7 days of delivery

  • Items must be shipped back within 14 days of approval

  • Product must be unused, uninstalled, and in original packaging

 How to Request a Return

The return process is simple:

  1. Email us: info@aeropartsmarket.com

  2. Include the following details:

    • Order number

    • Full name

    • Description of the issue

    • Photos or videos of damage/defect (if applicable)

  3. Our team will review your case within 24–48 hours

  4. You will receive instructions for shipping the item back

 Return Shipping Costs

 When We Cover Return Shipping

Return shipping is FREE if:

  • The wrong item was shipped

  • The product arrived damaged

  • The item is defective

  • The order was lost or mishandled during delivery

 When Customer Covers Return Shipping

The buyer pays return shipping if:

  • You changed your mind

  • Ordered the wrong part

  • Provided an incorrect address

  • The item was not defective

We recommend using a trackable shipping method for all returns.

 Refund Processing

 Full Refund

A full refund is issued when:

  • The returned item passes inspection

  • The part was incorrect, damaged, or faulty

  • The order was lost during shipping

Refunds typically take 3–7 business days to reflect in your account after approval.

 Partial Refund

A partial refund may apply if:

  • The returned product shows signs of installation or use

  • Packaging is missing or damaged

  • Accessories or components are missing

Non-Refundable Fees

The following are non-refundable:

  • Shipping fees (unless fault is ours)

  • Customs duties or import taxes

  • Express delivery surcharges

 Replacement Policy

You may request a replacement instead of a refund if:

  • A part arrives damaged

  • A wrong item is delivered

  • The product is defective

  • You prefer a replacement over a refund

Replacements are shipped immediately after the returned item is inspected and approved.

 Lost or Damaged Orders

 Lost Shipments

If your order is lost in transit:

  • We contact the carrier

  • Investigate the tracking issue

  • Issue a replacement or full refund once confirmed

 Damaged Shipments

If your package arrives damaged, notify us within 48 hours.
Provide photos of:

  • External packaging

  • Internal damage

  • Serial number (if applicable)

We will handle the claim with the carrier on your behalf.

 Cancellations

You may cancel your order before it ships.
Once the item has been dispatched, cancellations are no longer possible.

Conclusion

We designed this Aeroparts Market Refund Policy to ensure clarity, fairness, and full transparency for every customer worldwide. Your satisfaction and safety are our top priority.
If you have questions or need help with a return, we’re always here to assist.

 For support or return requests, contact us anytime — we respond fast.

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